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Answers to frequently asked questions
FFI is a wholesale distributor of hardware and components for windows, doors and skylights. Direct sales are limited to these qualified company types:

	window, door, and skylight manufacturers, and
	window, door, and skylight and hardware retailers.

What are the reasons for this sales policy? Many of our products are bought and sold only in case volume (wholesale) quantities; many FFI products require specialized expertise in millwork, metal fabrication, and/or electrical installations; and, FFI is structured to best support the above described businesses, who in turn serve the architectural, construction and residential communities.

How do I become an FFI customer?

How does FFI help architects, contractors, and homeowners?

FFI sells to architects, general contractors, designers, builders, and homeowners through our established dealers and door/window manufacturers who have accounts with FFI. One of our dealers or manufacturers will give you pricing, lead time, and complete the sale to you.

Also, FFI helps architects, general contractors, designers, builders, and homeowners by:

• providing up-to-date information about our products;
• supplying catalogs, drawings, and installation instructions;
• helping you identify the hardware products for you to order;
• referring you to a door/window dealer or manufacturer who is experienced with the products you want.

Please contact our Customer Service Team at 800-677-0228, or service@fenestration.net.

Architects: Ask FFI to send you technical details, CAD drawings, and/or architectural binders; please tell us as specifically as you can what you want, so FFI can help you in the best way possible. A visit to our showroom is available by advance appointment.