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Answers to frequently asked questions
FFI is a wholesale distributor of hardware and components for windows, doors and skylights. Direct sales are limited to these qualified company types:
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window, door, and skylight manufacturers, and
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window, door, and skylight and hardware retailers.
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What are the reasons for this sales policy? Many of our products are bought and sold only in case volume (wholesale) quantities; many FFI products require specialized expertise in millwork, metal fabrication, and/or electrical installations; and, FFI is structured to best support the above described businesses, who in turn serve the architectural, construction and residential communities.
How do customers get pricing? Can I get a price list?
Because we have many product lines with numerous options (sizes, capacities, materials, special finishes, and quantity discounts) prices are by request. Price lists are available to customers for Truth and some other lines. Please tell us what specific type of hardware you are looking for (Truth operators, motors, lift slide, top-hung door hardware, multipoint locks, etc.). Customers can get pricing as follows:
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Qualified companies can call our Customer Service department at (800) 677-0228, or send an email price request to service@fenestration.net, and/or,
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Manufacturing customers can ask for an FFI price calculator, an easy-to-use MS Excel program that lets you select hardware options and calculates your pricing for these systems: lift slide and tilt turn (see 800# and email above), and/or,
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Download a quote information form for products below, complete, and fax to
(323) 242-3824:
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Extra Price discounts are available for:
- case quantity orders of some products such as Truth hardware, Truth motors and UCS motors, and stainless steel lift slide locks;
- accounts that order an average volume of $20,000 or more annually.
Get tech support before you get pricing! Is your company starting to work with a type of product that is new to you? For example, is this your first project with systems like lift slide doors, motors, door or window multipoints or tilt turn? If so, before you ask for pricing, let FFI help you be sure of the components and set-up you will need by contacting the FFI technical department at technical@fenestration.net.
Get details from our Customer Service Team at 800-677-0228, or service@fenestration.net.
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